our complaints policy

If you are a candidate, or a representative of a candidate, and have a concern about your/their recruitment journey speak to your designated Recruiter or Candidate Support Manager (CSM) in the first instance.

Your Recruiter or Candidate Support Manager can be reached via our National Recruiting Centre on 0345 600 8080 or your local Recruiting Office or Reserve Unit, who will pass your enquiry to an appropriate team member to help you. Recruiting staff will be able to assist you with a whole range of matters to help get you back on track.

Making a complaint

Please note: This information is for recruitment complaints only. Any complaints regarding Service Personnel must be submitted by using the information on the MoD website. Once you have ensured all possible avenues have been taken in order to resolve your issue and you still wish to make a formal complaint you can contact our Complaints and Governance Team in writing to:

The Complaints & Governance Team Recruiting Group Headquarters Building PK 21 Trenchard Lines Upavon Wiltshire SN9 6BE

Or you can call our Contact Team on 0345 600 8080 who will triage your concerns and provide you with an email address to submit your complaint to.

When submitting your complaint, either by post or email, it is important that you provide us with as much information as possible so we can fully investigate your complaint as quickly as possible. Please ensure your Unique Reference Number (URN) is provided on all correspondence.

Next steps